Shipping & Returns

You have 7 (seven) calendar days to return an item from the date you received it.

Shipping Policy

ORDER PROCESSING

Herbs of the Earth is closed on Sundays and major holidays. Most orders take up to 1 business day to process. All orders received on Sunday will begin processing the following Monday. Please note, business days do not include Sundays or holidays. During promotional or holiday periods, orders may take a bit longer to process due to the order volume. Thank you for understanding. 

STANDARD SHIPPING

HERBS OF THE EARTH – SHIPPING & DELIVERY POLICY

Thank you for shopping with Herbs of the Earth. All orders placed through our Shopify platform are securely processed, packed, and dispatched from our primary fulfillment hub. By finalizing your purchase and completing payment, you agree to the shipping timelines, terms, and conditions outlined below.

SECTION 1: DOMESTIC SHIPPING (WITHIN THE PHILIPPINES)

1. Delivery Zones & Estimated Timelines

Once your payment is successfully verified through our Shopify checkout, please allow 1 to 2 business days for internal processing and packing prior to handing your parcel over to our local courier partners.

RegionEstimated Delivery WindowsMetro Manila / Greater NCR2 to 4 Business DaysLuzon Provinces3 to 7 Business DaysVisayas & Mindanao5 to 10 Business Days

Note on Domestic Timelines: Delivery windows are calculated based on regular business days (excluding Sundays and major holidays). Delays caused by severe weather conditions, local holiday backlogs, transit check-points, or sudden operational bottlenecks of third-party logistics partners are outside the direct control of Herbs of the Earth.

2. Digital-Only Pre-paid Shipping

To ensure maximum security, streamline delivery, and maintain strict product handling safety, Herbs of the Earth operates on a 100% digital pre-paid model. We do not accept Cash on Delivery (COD) orders. All domestic orders must be fully paid for at checkout via our authorized payment gateways (Credit/Debit Cards, e-Wallets, or Digital Banking integrations).

3. Verification Requirements & Delivery Handover

  • Secure Handover: Since your order is fully paid, the courier will hand the package over to any present occupant at the address provided. If you reside in a high-rise condominium, secure subdivision, or office building, please ensure your building reception or gate security is authorized to receive the parcel on your behalf.
  • Failed Delivery Attempts: Our courier partners generally make up to two (2) delivery attempts. If both attempts fail because the recipient is completely unreachable or refuses delivery without a valid reason, the order will be flagged as "Returned to Sender" (RTS). Re-shipping fees will apply to release and re-send the parcel.

SECTION 2: INTERNATIONAL SHIPPING

We proudly serve our global community. For specialized cross-border logistics, please review our mandatory international guidelines below:

1. Arrangement & Inquiries

To coordinate custom global logistics or if you have specific country inquiries, please send us an email directly at drherbs@herbsoftheearth.co for international shipment arrangements.

2. Carrier & Automated Flat-Rate Shipping Fees

International orders are securely shipped from our hub via USPS First-Class International (or our designated global postal handlers). Shipping fees are automatically calculated and added to your total order cost at checkout based on the following structured scale:

  • Base Rate: A flat-rate fee of $54.00 USD for the first item.
  • Incremental Rate: An additional $10.00 USD for each subsequent item added to the cart.

3. Customs, Duties, and Import Taxes

International orders are strictly subject to the destination country’s local import regulations, customs duties, taxes, and/or brokerage fees.

  • Customer Responsibility: Any funds, clearance fees, or taxes of this nature are due upon the package's arrival in your country and are the sole responsibility of the customer.
  • Herbs of the Earth is not responsible for any duty, import taxes, or customs charges required by your home country's specific regulations. We do not have control over these government-mandated fees.
  • Legal Declaration: In compliance with international trade laws, please note that we do not mark International Orders as a "Gift" or undervalue invoices. All packages are declared accurately as commercial nutritional supplements.

4. Undeliverable or Unclaimed International Packages

If a package is flagged by the international postal carrier as undeliverable, unclaimed, or rejected at the destination border due to unpaid customs duties:

  • It is the customer's strict responsibility to contact and follow up with the local postal carrier or customs office to resolve the issue.
  • The customer must provide any additional documentation or funds required by their home country’s regulations to secure the release of the parcel. Herbs of the Earth cannot intervene in foreign customs disputes.

SECTION 3: GENERAL POLICIES (ALL ORDERS)

1. Automated Order Tracking

Once your order is fulfilled in our Shopify backend, an automated shipment notification containing your unique courier tracking link will be sent to the email address or mobile number provided at checkout. Please allow up to 24 hours for the carrier's system to display live transit checkpoints.

2. Transfer of Risk & Mandatory Unboxing Video

  • Fulfillment Boundary: Risk of transit loss, physical damage, or extreme climate exposure shifts entirely to the third-party postal courier partner upon our successful physical handover of the parcel.
  • Mandatory Verification: Dietary supplements are highly sensitive items. To support claims for items damaged in transit or missing items, customers must record a continuous, unedited unboxing video starting from a clear view of the unopened outer shipping pouch/box (including the printed waybill label) up to the actual opening and inspection of the individual supplement bottles. Without this objective video evidence, Herbs of the Earth reserves the right to deny transit-related replacement claims.

3. Address Modifications and Cancellations

Because our Shopify system automatically syncs orders with our fulfillment partners for immediate dispatch, address changes or order cancellations cannot be accommodated once an order status is marked as "Fulfilled" or a tracking number has been generated. Please verify all checkout details prior to submitting final payment.

FREE SHIPPING PROMOTION

During shipping promotions, sub-totals must meet qualifying value before taxes and shipping costs. Unfortunately, orders shipping to Canada are not eligible for shipping promotions.

*These packages will be delivered by USPS or FedEx.

ATTENTION

PLEASE NOTE THAT ORDERS PLACED DURING A SALE MAY TAKE UP TO 3 DAYS TO PROCESS IN OUR WAREHOUSE DUE TO HIGH VOLUME.

EXPEDITED SHIPPING INTERNATIONAL

Expedited orders shipped via FedEx 2 Day or Standard Overnight please allow 1 business day processing time. Due to shipping restrictions, some products are not eligible for expedited shipping. Expedited shipping is only available within the Continental US.

SHIPPING CONFIRMATION

A shipping confirmation will be sent to the email address provided at the time the order is shipped.

SHIPPING TO CANADA

INTERNATIONAL SHIPPING

We proudly serve our global community. For specialized cross-border logistics, please review our mandatory international guidelines below:

1. Arrangement & Inquiries

To coordinate custom global logistics or if you have specific country inquiries, please send us an email directly at drherbs@herbsoftheearth.co for international shipment arrangements.

2. Carrier & Automated Flat-Rate Shipping Fees

International orders are securely shipped from our hub via USPS First-Class International (or our designated global postal handlers). Shipping fees are automatically calculated and added to your total order cost at checkout based on the following structured scale:

  • Base Rate: A flat-rate fee of $54.00 USD for the first item.
  • Incremental Rate: An additional $10.00 USD for each subsequent item added to the cart.

3. Customs, Duties, and Import Taxes

International orders are strictly subject to the destination country’s local import regulations, customs duties, taxes, and/or brokerage fees.

  • Customer Responsibility: Any funds, clearance fees, or taxes of this nature are due upon the package's arrival in your country and are the sole responsibility of the customer.
  • Herbs of the Earth is not responsible for any duty, import taxes, or customs charges required by your home country's specific regulations. We do not have control over these government-mandated fees.
  • Legal Declaration: In compliance with international trade laws, please note that we do not mark International Orders as a "Gift" or undervalue invoices. All packages are declared accurately as commercial nutritional supplements.

4. Undeliverable or Unclaimed International Packages

If a package is flagged by the international postal carrier as undeliverable, unclaimed, or rejected at the destination border due to unpaid customs duties:

  • It is the customer's strict responsibility to contact and follow up with the local postal carrier or customs office to resolve the issue.
  • The customer must provide any additional documentation or funds required by their home country’s regulations to secure the release of the parcel. Herbs of the Earth cannot intervene in foreign customs disputes.

SECTION 3: GENERAL POLICIES (ALL ORDERS)

1. Automated Order Tracking

Once your order is fulfilled in our Shopify backend, an automated shipment notification containing your unique courier tracking link will be sent to the email address or mobile number provided at checkout. Please allow up to 24 hours for the carrier's system to display live transit checkpoints.

2. Transfer of Risk & Mandatory Unboxing Video

  • Fulfillment Boundary: Risk of transit loss, physical damage, or extreme climate exposure shifts entirely to the third-party postal courier partner upon our successful physical handover of the parcel.
  • Mandatory Verification: Dietary supplements are highly sensitive items. To support claims for items damaged in transit or missing items, customers must record a continuous, unedited unboxing video starting from a clear view of the unopened outer shipping pouch/box (including the printed waybill label) up to the actual opening and inspection of the individual supplement bottles. Without this objective video evidence, Herbs of the Earth reserves the right to deny transit-related replacement claims.

3. Address Modifications and Cancellations

Because our Shopify system automatically syncs orders with our fulfillment partners for immediate dispatch, address changes or order cancellations cannot be accommodated once an order status is marked as "Fulfilled" or a tracking number has been generated. Please verify all checkout details prior to submitting final payment.

INTERNATIONAL SHIPPING POLICIES

INTERNATIONAL SHIPPING

We proudly serve our global community. For specialized cross-border logistics, please review our mandatory international guidelines below:

1. Arrangement & Inquiries

To coordinate custom global logistics or if you have specific country inquiries, please send us an email directly at drherbs@herbsoftheearth.co for international shipment arrangements.

2. Carrier & Automated Flat-Rate Shipping Fees

International orders are securely shipped from our hub via USPS First-Class International (or our designated global postal handlers). Shipping fees are automatically calculated and added to your total order cost at checkout based on the following structured scale:

  • Base Rate: A flat-rate fee of $54.00 USD for the first item.
  • Incremental Rate: An additional $10.00 USD for each subsequent item added to the cart.

3. Customs, Duties, and Import Taxes

International orders are strictly subject to the destination country’s local import regulations, customs duties, taxes, and/or brokerage fees.

  • Customer Responsibility: Any funds, clearance fees, or taxes of this nature are due upon the package's arrival in your country and are the sole responsibility of the customer.
  • Herbs of the Earth is not responsible for any duty, import taxes, or customs charges required by your home country's specific regulations. We do not have control over these government-mandated fees.
  • Legal Declaration: In compliance with international trade laws, please note that we do not mark International Orders as a "Gift" or undervalue invoices. All packages are declared accurately as commercial nutritional supplements.

4. Undeliverable or Unclaimed International Packages

If a package is flagged by the international postal carrier as undeliverable, unclaimed, or rejected at the destination border due to unpaid customs duties:

  • It is the customer's strict responsibility to contact and follow up with the local postal carrier or customs office to resolve the issue.
  • The customer must provide any additional documentation or funds required by their home country’s regulations to secure the release of the parcel. Herbs of the Earth cannot intervene in foreign customs disputes.

SECTION 3: GENERAL POLICIES (ALL ORDERS)

1. Automated Order Tracking

Once your order is fulfilled in our Shopify backend, an automated shipment notification containing your unique courier tracking link will be sent to the email address or mobile number provided at checkout. Please allow up to 24 hours for the carrier's system to display live transit checkpoints.

2. Transfer of Risk & Mandatory Unboxing Video

  • Fulfillment Boundary: Risk of transit loss, physical damage, or extreme climate exposure shifts entirely to the third-party postal courier partner upon our successful physical handover of the parcel.
  • Mandatory Verification: Dietary supplements are highly sensitive items. To support claims for items damaged in transit or missing items, customers must record a continuous, unedited unboxing video starting from a clear view of the unopened outer shipping pouch/box (including the printed waybill label) up to the actual opening and inspection of the individual supplement bottles. Without this objective video evidence, Herbs of the Earth reserves the right to deny transit-related replacement claims.

3. Address Modifications and Cancellations

Because our Shopify system automatically syncs orders with our fulfillment partners for immediate dispatch, address changes or order cancellations cannot be accommodated once an order status is marked as "Fulfilled" or a tracking number has been generated. Please verify all checkout details prior to submitting final payment.

Return & Refund Policy

RETURNS

HERBS OF THE EARTH – RETURN AND REFUND POLICY

At Herbs of the Earth, we commit to delivering premium, high-quality nutritional supplements. To protect the health and safety of all our consumers, and in strict compliance with Republic Act No. 7394 (The Consumer Act of the Philippines) and the guidelines of the Department of Trade and Industry (DTI), we enforce a strict policy regarding returns, exchanges, and refunds.

1. "Change of Mind" / Buyer's Remorse is Explicitly Excluded

Pursuant to the Implementing Rules and Regulations of the Consumer Act of the Philippines, consumers are not entitled to a return, exchange, or refund due to a "change of mind" or individual preference adjustments after purchase.

  • Once an order has been successfully processed, shipped, or delivered, it cannot be returned or exchanged simply because you changed your mind, ordered the incorrect variant by mistake, or no longer require the product.

2. Valid Grounds for Return and Exchange

Returns or exchanges will only be entertained under the following specific, legally recognized conditions:

  • Manufacturing Defect: The product has a verifiable factory defect (e.g., broken inner safety seals upon arrival, significant discoloration indicating damage prior to opening, missing safety labels, or damaged container rendering the contents unconsumable).
  • Incorrect Item Delivered: The product delivered does not match the item, variant, or quantity specified in your confirmed invoice.

3. Strict Hygiene & Safety Pre-requisites for Return

Dietary supplements are perishable health products regulated for public safety. To qualify for an approved return or exchange, the product must meet the following mandatory criteria:

  • The outer safety shrink-wrap and the inner safety bottle seal must be completely intact, unbroken, and untampered with.
  • The product must be returned in its original, undamaged retail packaging.
  • Any item that has been opened, partially consumed, or exposed to improper storage conditions by the consumer will be automatically disqualified from any return, exchange, or refund on the grounds of health and product safety.

4. The 7-Day Notification & Claim Window

To ensure validity and allow proper documentation, all claims for defects or incorrect deliveries must be submitted to Herbs of the Earth within seven (7) calendar days from the date of recorded delivery.

  • Failure to notify us within this 7-day period constitutes an absolute waiver of your right to claim a return or exchange under implied warranties.

5. Mandatory Verification Procedure

To prevent fraudulent claims, customers must provide clear, undeniable proof of purchase and product state. Your submission must include:

  1. Proof of Purchase: A copy of the Official Receipt (OR), sales invoice, or web order confirmation.
  2. Visual Evidence: Clear, unedited photographic or video evidence showing the defect, wrong item, or the unbroken seal of the bottle alongside its shipping label.
  3. Return Authorization: No returns will be accepted at our warehouses or corporate offices without a prior written Return Merchandise Authorization (RMA) issued by our customer care team. Unsolicited packages will be rejected.

6. Method of Resolution (The 3Rs)

In accordance with DTI guidelines, if a claim is found valid upon our internal quality assurance inspection, Herbs of the Earth reserves the primary right to resolve the issue in the following sequential order:

  1. Replacement / Exchange: We will replace the item with an identical, brand-new product at no extra shipping cost to the buyer.
  2. Refund: If an identical product is out of stock or unavailable, a refund of the exact purchase price will be issued through the original mode of payment (or via an agreed bank transfer/e-wallet option). Please allow up to 7–14 business days for financial processing.

7. Exclusions from Liability

Herbs of the Earth shall not be held liable, and will deny return or refund claims, for:

  • Damages caused by customer misuse, negligence, or improper storage (e.g., exposing supplements to direct sunlight, high humidity, or extreme heat after delivery).
  • Minor aesthetic damage to outer shipping boxes that does not compromise the internal safety seal or the consumable product itself.

REFUNDS 

HERBS OF THE EARTH – REFUNDS POLICY

Thank you for shopping with Herbs of the Earth. As a provider of premium health and nutritional products, our refund practices are tightly governed by safety regulations and Republic Act No. 7394 (The Consumer Act of the Philippines).

This policy outlines the strict conditions under which monetary refunds are evaluated, approved, and processed.

1. Pre-Requisites for Refund Eligibility

A refund will only be issued if your claim meets the valid grounds specified in our Return Policy (e.g., manufacturing defect or incorrect item delivered) and complies with the following conditions:

  • The 7-Day Window: The issue must be reported to drherbs@herbsoftheearth.com within seven (7) calendar days of delivery.
  • Mandatory Inspection: No refund will be approved or issued until the product has been physically returned to our Metro Manila fulfillment hub and has successfully passed our Quality Assurance (QA) inspection.
  • Seal Integrity: If a product is returned and our QA team discovers that the outer shrink-wrap or the inner safety bottle seal has been opened, broken, or tampered with, the refund claim will be immediately denied due to health and public safety liabilities.

2. Absolute Exclusions (No Refunds)

In accordance with Department of Trade and Industry (DTI) guidelines, Herbs of the Earth will not grant refunds under the following circumstances:

  • "Change of Mind" / Buyer’s Remorse: Refunds will not be issued if you decide you no longer want the product, prefer a different variant, or ordered the wrong item by mistake.
  • Customer Misuse or Storage Failure: No refunds will be given for products damaged, melted, or degraded due to improper storage conditions (e.g., leaving supplements under direct sunlight, high humidity, or heat) after delivery.
  • Missing Unboxing Video: We reserve the right to deny refunds for transit damages or missing items if the customer cannot provide a continuous, unedited unboxing video as objective proof.

3. The Refund Process & Timeline

Once your returned item is received and inspected by our warehouse team, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed using the original method of payment:

  • Digital Payments (Credit/Debit Cards, Digital Banking): The refund will be credited back to the card or bank account used at checkout. Depending on your financial institution's processing times, this typically takes 7 to 14 business days.
  • E-Wallets (GCash, Maya, etc.): The refund will be credited back to your verified e-wallet account within 3 to 5 business days following approval.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an absolute fault on our part (e.g., we sent the entirely wrong product).

4. Late or Missing Refunds

If you have received an official Approval Notice from us but have not yet seen the funds reflect in your account:

  1. First, check your bank account or e-wallet history again closely.
  2. Contact your credit card company or banking institution. There is often an internal processing window before a refund is officially posted to your balance.
  3. If you have done all of this and still have not received your refund, please contact us at drherbs@herbsoftheearth.com with your order number.

5. Cancellations & Order Modfications

Our Shopify backend is automated to pack and ship orders quickly. Once an order payment is processed and a shipping tracking number has been generated, the order cannot be cancelled or modified, and a refund cannot be issued for a cancellation request.

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