Contact information

1. Customer Care & Order Support

For questions regarding an existing order, product tracking, or domestic delivery updates within the Philippines:

  • Primary Support Channel: Please use the Live Chat icon on the bottom right of our website for the fastest response during operational hours.

  • Support Email: drherbs@herbsoftheearth.com

  • Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST / Manila Time), excluding major national holidays.

2. International Orders & Logistics

As detailed in our Shipping Policy, all global shipments outside the Philippines must be coordinated directly with our international distribution team.

  • Logistics Email: drherbs@herbsoftheearth.com

  • Subject Line Format: Please use the subject line: “International Shipping Inquiry - [Your Country]” to ensure priority routing.

3. Corporate, Wholesale, and Institutional Accounts

For B2B inquiries, wholesale distribution partnerships, retail key accounts across major shopping center networks, or official administrative and regulatory correspondence:

  • Corporate Registry: Herbs of the Earth Corp.

  • Primary Fulfillment & Administrative Hub: Metro Manila, Philippines

  • Corporate Legal & Business Communications: drherbs@herbsoftheearth.com