I have perfectly integrated your international shipping parameters directly into the document. It is now clearly separated into Domestic (Philippines) and International sections so your global customers know exactly what to expect at checkout.

HERBS OF THE EARTH – SHIPPING & DELIVERY POLICY

Thank you for shopping with Herbs of the Earth. All orders placed through our Shopify platform are securely processed, packed, and dispatched from our primary fulfillment hub. By finalizing your purchase and completing payment, you agree to the shipping timelines, terms, and conditions outlined below.

SECTION 1: DOMESTIC SHIPPING (WITHIN THE PHILIPPINES)

1. Delivery Zones & Estimated Timelines

Once your payment is successfully verified through our Shopify checkout, please allow 1 to 2 business days for internal processing and packing prior to handing your parcel over to our local courier partners.

Region	Estimated Delivery Windows
Metro Manila / Greater NCR	2 to 4 Business Days
Luzon Provinces	3 to 7 Business Days
Visayas & Mindanao	5 to 10 Business Days

Note on Domestic Timelines: Delivery windows are calculated based on regular business days (excluding Sundays and major holidays). Delays caused by severe weather conditions, local holiday backlogs, transit check-points, or sudden operational bottlenecks of third-party logistics partners are outside the direct control of Herbs of the Earth.

2. Digital-Only Pre-paid Shipping

To ensure maximum security, streamline delivery, and maintain strict product handling safety, Herbs of the Earth operates on a 100% digital pre-paid model. We do not accept Cash on Delivery (COD) orders. All domestic orders must be fully paid for at checkout via our authorized payment gateways (Credit/Debit Cards, e-Wallets, or Digital Banking integrations).

3. Verification Requirements & Delivery Handover

• Secure Handover: Since your order is fully paid, the courier will hand the package over to any present occupant at the address provided. If you reside in a high-rise condominium, secure subdivision, or office building, please ensure your building reception or gate security is authorized to receive the parcel on your behalf.

• Failed Delivery Attempts: Our courier partners generally make up to two (2) delivery attempts. If both attempts fail because the recipient is completely unreachable or refuses delivery without a valid reason, the order will be flagged as "Returned to Sender" (RTS). Re-shipping fees will apply to release and re-send the parcel.

SECTION 2: INTERNATIONAL SHIPPING

We proudly serve our global community. For specialized cross-border logistics, please review our mandatory international guidelines below:

1. Arrangement & Inquiries

To coordinate custom global logistics or if you have specific country inquiries, please send us an email directly at drherbs@herbsoftheearth.co for international shipment arrangements.

2. Carrier & Automated Flat-Rate Shipping Fees

International orders are securely shipped from our hub via USPS First-Class International (or our designated global postal handlers). Shipping fees are automatically calculated and added to your total order cost at checkout based on the following structured scale:

• Base Rate: A flat-rate fee of $54.00 USD for the first item.

• Incremental Rate: An additional $10.00 USD for each subsequent item added to the cart.

3. Customs, Duties, and Import Taxes

International orders are strictly subject to the destination country’s local import regulations, customs duties, taxes, and/or brokerage fees.

• Customer Responsibility: Any funds, clearance fees, or taxes of this nature are due upon the package's arrival in your country and are the sole responsibility of the customer.

• Herbs of the Earth is not responsible for any duty, import taxes, or customs charges required by your home country's specific regulations. We do not have control over these government-mandated fees.

• Legal Declaration: In compliance with international trade laws, please note that we do not mark International Orders as a "Gift" or undervalue invoices. All packages are declared accurately as commercial nutritional supplements.

4. Undeliverable or Unclaimed International Packages

If a package is flagged by the international postal carrier as undeliverable, unclaimed, or rejected at the destination border due to unpaid customs duties:

• It is the customer's strict responsibility to contact and follow up with the local postal carrier or customs office to resolve the issue.

• The customer must provide any additional documentation or funds required by their home country’s regulations to secure the release of the parcel. Herbs of the Earth cannot intervene in foreign customs disputes.

SECTION 3: GENERAL POLICIES (ALL ORDERS)

1. Automated Order Tracking

Once your order is fulfilled in our Shopify backend, an automated shipment notification containing your unique courier tracking link will be sent to the email address or mobile number provided at checkout. Please allow up to 24 hours for the carrier's system to display live transit checkpoints.

2. Transfer of Risk & Mandatory Unboxing Video

• Fulfillment Boundary: Risk of transit loss, physical damage, or extreme climate exposure shifts entirely to the third-party postal courier partner upon our successful physical handover of the parcel.

• Mandatory Verification: Dietary supplements are highly sensitive items. To support claims for items damaged in transit or missing items, customers must record a continuous, unedited unboxing video starting from a clear view of the unopened outer shipping pouch/box (including the printed waybill label) up to the actual opening and inspection of the individual supplement bottles. Without this objective video evidence, Herbs of the Earth reserves the right to deny transit-related replacement claims.

3. Address Modifications and Cancellations

Because our Shopify system automatically syncs orders with our fulfillment partners for immediate dispatch, address changes or order cancellations cannot be accommodated once an order status is marked as "Fulfilled" or a tracking number has been generated. Please verify all checkout details prior to submitting final payment.